Order Cancellation by You
You may cancel an order free of charge as long as it has not yet been packed or handed to a delivery partner. Once an order is out for delivery, it can no longer be cancelled through the app — please contact support for help in this situation.
Order Cancellation by Us
We may need to cancel an order in situations such as: an item becoming unavailable after ordering, a pricing or listing error, your delivery address falling outside our service area, or suspected fraudulent activity. If we cancel your order, any amount paid will be refunded in full.
Refund Process
For prepaid (online) orders, approved refunds are initiated back to your original payment method. Refunds typically reflect in your account within 5–7 business days, depending on your bank or payment provider. For cash on delivery orders that are cancelled before dispatch, no payment has been collected, so no refund is needed.
Non-Refundable Situations
- Orders successfully delivered as described, where no product issue has been reported.
- Change of mind after an order has already been packed or dispatched.
- Delays caused by incorrect address or contact information provided by the customer.
Damaged, Missing, or Incorrect Items
If an item arrives damaged, missing, or different from what you ordered, please report it through the app or by contacting support within 24 hours of delivery, along with a photo where applicable. We will review the issue and, where valid, offer a replacement or a refund for the affected item(s).
Failed Delivery
If a delivery cannot be completed because no one was available to receive it at the provided address, we will attempt to contact you to reschedule. Repeated failed deliveries due to unavailability or incorrect address details may not be eligible for a refund of delivery charges.
Contact for Refund Issues
For any cancellation or refund query, reach us at the official contact details published in the Agro Vahini app, and our team will help resolve it as quickly as possible.