Our Commitment
Agro Vahini connects customers, store staff, and delivery partners across Alwar. These guidelines exist to keep that experience respectful, safe, and reliable for everyone involved.
Respect for Delivery Partners
- Treat delivery partners with courtesy — they are working to get your order to you as quickly and safely as possible.
- Provide clear, accurate delivery addresses and instructions to help them find you easily.
- Be reasonably available to receive your order around the estimated delivery time.
- Abusive language, threats, or harassment toward a delivery partner will not be tolerated.
Delivery Partner Responsibilities
- Treat customers, store staff, and other partners respectfully and without discrimination or harassment.
- Protect customer contact, address, and order information and use it only for the assigned delivery.
- Follow road-safety and traffic laws and never mark an order delivered before completing the handoff.
- Keep account, vehicle, and KYC information accurate and do not allow another person to use your partner account.
- Report safety issues, damaged orders, or inaccessible locations honestly through the available support and cancellation options.
Respect for Fellow Customers
If you interact with other users through any community or review features we may introduce in the future, please keep communication respectful, honest, and free of harassment or discrimination.
Accurate Information
Please provide accurate personal, address, and payment information. Misuse of coupons, repeated false claims of missing or damaged items, or providing intentionally false delivery details undermines the service for everyone and may affect your ability to use the app.
Prohibited Conduct
- Using the Service for any unlawful purpose.
- Attempting to defraud Agro Vahini, its delivery partners, or other customers.
- Interfering with the normal operation of the app, including attempting to access accounts or data that are not yours.
- Threatening, abusive, or discriminatory behaviour toward any delivery partner, store staff, or team member.
Reporting Issues
If you experience or witness a violation of these guidelines, email support@agrovahini.in with as much relevant detail as possible so we can investigate it.
Consequences of Violations
Violating these guidelines may result in a warning, temporary suspension, or permanent deactivation of your account, depending on the severity of the issue, at Agro Vahini's discretion.